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WHY APPLY AT ETELECARE IN MANAGUA?
eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) solutions. We support customer care, sales, technical support and back office services from our state-of-the-art contact centers. Benefits include:
- Employee Savings Plan
- Birthday Holiday Pay
- Dental, Vision Insurance
- Company Paid Employer-Provided Uniforms
- Paid Training
- Employee Meals
If you would like to be part of our company's growing success in the global marketplace, start by filling out an application today by clicking here!
ABOUT ETELECARE IN MANAGUA
When fully operational, the facility, which is scheduled to open in the fourth quarter of 2008, will employ over 500 people delivering bilingual customer care, sales, and technical support services to customers of eTelecare's Fortune 500 client base. It will be operated by eTelecare Global Solutions Nicaragua S.A. ("eTelecare Nicaragua"), a joint venture between eTelecare and Almori BPO Services, Inc., a Texas corporation. In aggregate, eTelecare will invest $2.1 million in return for a 70% interest in eTelecare Nicaragua; Almori will own the remaining 30%. In addition, eTelecare will make available to eTelecare Nicaragua a $5 million line of credit for the initial build-out of the facility and ramp-up of operations.
"As a multi-shore service provider with major operations in the Philippines, the United States, and now Latin America, eTelecare continues to expand its delivery capacity to meet global demand," said eTelecare CEO and President John Harris. "By adding near-shore service delivery capabilities, we can offer clients greater diversity of geographic delivery while cost-effectively meeting the growing demand for bilingual Spanish and English contact center services.
"Its time zones and proximity to the U.S. have made Central America increasingly attractive as a BPO destination," said Harris. "Its liberalized, high-growth economy, strong U.S. and Canadian cultural affinity, robust telecommunications infrastructure, and large pool of skilled multi-lingual workers are also strong selling points.
"Nicaragua in particular has a growing, largely untapped supply of skilled residents available at rates that are competitive with those of other Central American countries such as Costa Rica and Panama," said Harris. "As is our strategy globally, we hire only the best-of-the-best, and our new center near Managua will allow us to deliver high-quality, multi-channel contact center services to our clients for years to come."
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